There are a few things to consider before deciding to use your warranty:
First of all, it is important to understand that a warranty claim can be a very time-consuming process. There is paperwork to be filled and often multiple calls to be made.
The warranty provider may request that you furnish proof of purchase date through a Bill of Sale or other payment records.
Keep in mind that the exchanged part or unit may be warranted for only the unexpired portion of the original warranty.
It is not unusual for a warranty provider to pay only a certain percentage of the repair cost or cap the labor rate. They rarely if ever pay for service calls, freight, shipping and delivery costs and/or disposal.
Please realize that you will have out of pocket expenses even if you opt to file a warranty claim.
Because of the increased workload and possible delay of payment, warranty work may be charged at a higher rate.
It is important that you read and understand your warranty policy / policies.
If you decide to go ahead with warranty claim please provide:
- Name on warranty
- Your address
- Your phone number
- Secondary phone number, if possible
- Your email
- Name and phone of warranty provider
- VIN of your RV
- RV’s Make / Model / Year / Type
- Odometer reading (if your RV is a motorhome )
- We will need your signature before we can process the claim
- If applicable: Appliance name / Model # / Serial # / Date of purchase
Please read and understand your insurance policy. This will help eliminate unpleasant surprises.
In some cases, your rate may go up as a result of your claim. Please check with your insurance agent.
In most cases there is a deductible. It is in your best interest to check whether the amount of the deductible exceeds or doesn’t exceed the cost of repairs.
Rest assured that we will do everything possible on our end to make sure that the process goes as smoothly as can be and that you get your repairs done in a timely fashion.
Looking forward to speaking with you!